Refund Policy

How to request a refund and what qualifies — 48-hour window applies.

Updated April 18, 2026 Version 9.0

This Refund Policy applies to all purchases made on Spencer's Website (thespencerwebsite.com). By making a purchase, you agree to this policy.

Key Point: All refund requests must be submitted within 48 hours of your purchase. Requests submitted after 48 hours will be automatically denied by our system.

1. Refund Eligibility

1.1 The 48-Hour Refund Window

You may request a refund for any membership purchase within 48 hours of the payment being completed. This 48-hour window is enforced automatically.

1.2 Eligible Purchases

Plan Type Refund Eligible? Notes
Monthly ($3/mo) Yes, within 48 hours Subscription is cancelled upon refund
Yearly ($32/yr) Yes, within 48 hours Subscription is cancelled upon refund
Lifetime ($100) Yes, within 48 hours Account downgraded to Community upon refund
Donations No Donations are non-refundable

1.3 Parental Consent

Users under 18 must have parental or legal guardian consent to make purchases. Refunds for purchases made by minors without parental consent will be processed upon request, provided the request is within the 48-hour window. We reserve the right to verify parental consent before processing.

1.3.1 Parental Consent Verification Fee

The $1.00 verification fee charged during parental consent verification is automatically refunded within 3-5 business days after successful verification. This fee is separate from membership purchases and is not covered under the standard refund policy.

1.4 Ineligible for Refund

  • Requests submitted after 48 hours from the time of purchase
  • Accounts that have been suspended or terminated for violating the Terms of Service or Community Standards
  • Donations are non-refundable under any circumstances
  • Accounts with a pending refund request already in the system
  • Accounts with active strikes or currently in Time Removal (Tier 2 punishment)
Terminated Accounts: If your account has been terminated under our Three-Tier Punishment System (Tier 3: Account Termination), you are permanently ineligible for refunds. This includes accounts terminated for hate speech, gore/violent extremism, illegal activity, or repeated violations.

2. How to Request a Refund

  1. Log in to your account
  2. Navigate to Subscription Management (accessible from your User Panel)
  3. Click "Request Refund"
  4. Select a reason for your refund and provide feedback (minimum 20 characters)
  5. Submit the request

Your request will be reviewed by an administrator. You will be notified of the outcome via Smail.

Important: You may only have one pending refund request at a time. If your request is denied, you may submit a new one (provided you are still within the 48-hour window).

3. Refund Processing

3.1 Review Process

All refund requests are manually reviewed by an administrator. Typical review time is 1–3 business days.

3.2 Approved Refunds

If your refund is approved:

  • The refund is processed through Stripe back to your original payment method
  • Refunds typically appear on your statement within 5–10 business days, depending on your bank
  • Your account is downgraded to Community tier immediately
  • Any active subscription is cancelled
  • You lose access to premium features (custom backgrounds, AI assistant, chat tags, server-synced settings)

3.3 Denied Refunds

If your refund is denied, the administrator may provide a reason. Common denial reasons include:

  • Request submitted outside the 48-hour window
  • Evidence of abuse or Terms of Service violations
  • Duplicate or fraudulent refund requests

4. Partial Refunds

We do not issue partial refunds. If you cancel a monthly or yearly subscription mid-cycle, you retain access until the end of the current billing period. No prorated refund is issued for unused time.

5. Chargebacks

If you initiate a chargeback (dispute) with your bank instead of using our refund process:

  • Your account will be immediately and permanently suspended
  • Your device fingerprint may be banned, preventing future account creation
  • We reserve the right to contest the chargeback with evidence of the transaction

We strongly encourage you to use the in-site refund process before contacting your bank.

6. Contact

If you have questions about this Refund Policy or need assistance with a refund, contact us:

Email: support@thespencerwebsite.com