Content Moderation Policy

1. Overview

Spencer's Website allows users to generate content through features like Yaps chat, AI conversations, profile information, and community features. This policy explains how we moderate that content to ensure it complies with our Community Standards.

2. Moderatable Content

We moderate the following types of user-generated content:

• Yaps chat messages: Public chat messages
• Profile information: Username, bio, profile picture
• AI conversations: Chat logs with AI Assistant
• Smail messages: Private messages between users
• Feedback and reports: User submissions
• Contributor ideas: Game and feature suggestions
• Comments and discussions: Any user-generated text

3. Moderation Process

3.1 Reporting

Users can report content that violates our Community Standards through:

• In-platform "Report" buttons
• Contacting administrators via Smail
• Emailing support@thespencerwebsite.com

3.2 Review Queue

Reported content is placed in a review queue for moderator attention. Priority is given to:

• Immediate safety threats
• Harassment and hate speech
• Illegal content
• Other violations in order of severity

3.3 Moderation Actions

Based on review, moderators may:

• Take no action (content is compliant)
• Issue a warning to the user
• Remove or edit the content
• Suspend the user's account
• Terminate the user's account

4. Automated Moderation

4.1 Automated Filters

We use automated systems to detect:

• Profanity and offensive language
• Known spam patterns
• Malicious links
• PII (personally identifiable information) in public posts

4.2 Automated Actions

Automated systems may:

• Flag content for human review
• Automatically remove clearly prohibited content
• Temporarily restrict posting from flagged accounts

4.3 False Positives

If automated moderation incorrectly flags your content, you can appeal through the standard appeals process.

5. Human Review

5.1 Moderator Training

All moderators are trained on:

• Community Standards and policies
• Contextual understanding of language
• Cultural sensitivity
• Consistency in enforcement

5.2 Review Criteria

Human reviewers consider:

• Whether content violates specific rules
• Context and intent of the content
• User's history (repeat offenders vs. first-time)
• Severity of the violation

5.3 Review Timeline

• Urgent content (safety threats): Within 1 hour
• High priority: Within 24 hours
• Normal priority: Within 72 hours

6. Appeals Process

6.1 Appealing Content Removal

If your content is removed, you can appeal by:

1. Submitting an appeal through Smail to administrators
2. Explaining why you believe the removal was incorrect
3. Providing context that may have been missed

6.2 Appeal Timeline

• You have 30 days to appeal content removal
• Appeals are reviewed by a different moderator than the original reviewer
• We respond within 72 hours of appeal submission

6.3 Appeal Outcomes

• Content restored (appeal upheld)
• Content remains removed (appeal denied)
• Partial restoration (some content restored, some remains removed)

7. Content Retention

7.1 Removed Content

• Content removed for violations may be retained for evidence
• Retention period: 90 days after removal, or longer if needed for legal reasons
• Content is not visible to other users during retention

7.2 User-Deleted Content

• Content deleted by users is permanently removed within 30 days
• Exceptions: Content may be retained if required for legal or safety reasons

8. Contact

For questions about content moderation or to report content, contact us:

Email: support@thespencerwebsite.com

Subject line: "Content Moderation Inquiry"